How you do the warranty?

We provide comprehensive and reliable warranty support for our smart parking systems, covering both hardware and software, and offer efficient technical assistance to ensure worry-free use. The detailed warranty policy and service content are as follows:

• Hardware warranty: All hardware products (e.g., barrier gates, turnstiles, controllers) come with a 1-year standard warranty. If any component fails due to manufacturing defects during this period, we offer free replacement parts to keep your intelligent parking system operational without extra costs.
• Lifetime technical support: Even after the hardware warranty expires, you are never alone. We provide lifetime technical consultancy for both hardware and software. Our engineering team is always available to help you troubleshoot issues, optimize settings, or plan for system expansions.
• Professional remote assistance: Distance is not a barrier. We utilize advanced remote desktop tools to provide real-time configuration support. Whether it's setting up your parking software, configuring IP addresses, or debugging system logic, our engineers can operate remotely to resolve issues as if they were on-site.

For customers with long-term operation needs, we provide flexible extended warranty services. You can consult our customer service to customize extended warranty plans according to your project scale and usage requirements.